Living Well and Positively UK require the information and details requested in the referral form in order to provide a smooth running and professional service. We hold a record of the services clients have signed up for and used and will usually make a note of any feedback that they or our staff and facilitators give. If we think it’s important, we may also record what they tell us about their feelings, emotions, health and personal relationships, so please ensure your clients are aware of this before you make a referral and ask them to inform us if they don’t want this recorded, if and when they discuss these things with our staff.
Certain information such as demographics (date of birth, gender, ethnicity etc) are used for the reports we have to send our funders. Your client may choose not to disclose this information and it wont affect what services we can provide them, but we do have to ask. When we send a report, it’s all anonymous, so we don’t send our funders information from which they could identify clients, but we do have to hold this information on our systems in order to produce these reports.
Some of our one-to-one services ask for a contribution towards the costs of running them. We may use information about a client’s employment or benefit status to decide whether to ask for this contribution.